NOTE: All information regarding reservations will need to be answered by the event housing staff. Contact information for the housing staff can be found in your original confirmation email.
Am I able to quickly view which hotels have rooms available with cost per night?
Yes, click Hotels, click on Event Name, and click Show Room Availability for each hotel of interest.
What role does the hotel director play?
Each event that uses the hotel management functionality has a hotel director who functions as your point of contact. They are responsible for all facets of the reservation process and it is important you contact them, NOT the hotel directly, with any questions or issues. Find the hotel director information by clicking on Hotels > Event Name. The hotel director appears at the top of the page along with contact information. You can also contact the hotel director after logging into the reservation.
Is the reservation number my confirmation number?
No, the reservation number is used to track your reservation through our system. Once the hotel(s) get the reservation, we will send you a confirmation number.
How do I get other people in my group to give you their credit card information to guarantee their particular room?
For groups (prior to the group date) and for individuals (prior to the individual date), you can forward them the confirmation email you receive. With that, they can click on Hotels and the Manage Existing Reservation link. They will need your email address and your reservation #. After the registration cut-off dates, they may need to call the housing director or hotel directly to make any changes.
Changes will not be accepted after the cancellation/change date.
Will people in my group see my or anyone else’s credit card #?
No. People logging in only see the last four numbers of the credit card. Everything else is obscured.
How do I add my rooming list or credit card information?
For groups (prior to due dates) and for individuals (prior to due dates), navigate to the dashboard and click on Hotels > Manage Existing Reservation link. You will need your email address and reservation #.
I called the hotel and they do not have any record of me. What do I do?
The hotels will not have any of your information until after the due dates have been completed. You will not be in their system until then. All questions and changes must be made online, through e-mail, or by calling the hotel director and not through the hotels.
My Booking Fee is Stalling. What do I do?
We are very sorry for the inconvenience. If you are trying to process on your mobile device, try processing on your desktop application (PC/Mac) to see if that helps.
If not, please reach out to our Customer Success team for more assistance.
I Need to Request a Waitlist Change.
All changes regarding waitlists will need to be completed by the events housing staff. If you do not have access to your confirmation email, then the best way to find housing contact information is on the hotel booking process for the event, click here, then choose/search your event to view contact details.