Contact information for event staff can be found within your registration summary, email confirmation, and event details posted on AES.
What If a player exists in the player list but I can’t add them to the roster?
A player can only be placed on a roster if they fit the division requirements, such as Gender and Age Cutoff.
How do I make a roster update after the roster deadline has passed?
All roster updates after the deadline will need to be communicated to the event staff.
What if I have a canceled event or need a refund?
Please direct all questions to the event staff. Registration summary for each event is located under My Events > My Teams.
How do I change a division of a registered team?
A tournament staff member will be the only one that can change a team’s division.
How do I delete my registered team?
A tournament staff member will be the only one that can delete a registered team.
Why can’t I pay online for all events?
The option to pay online for events is arranged by the event staff. Some events offer online payment, while others will not.
Why is my status pending for a paid tournament?
The status for a team is managed by the event staff and not payment.